Privacy policy

1. Introduction

Welcome to Kaloneo Beauty Pty Ltd ("Kaloneo Beauty," "we," "our," or "us"). We are committed to protecting your privacy and ensuring the responsible management of the personal information you share with us.

This Privacy Policy explains clearly how Kaloneo Beauty collects, uses, stores, shares, and safeguards your personal information when you access or interact with our website at kaloneobeauty.com, purchase our skincare products, subscribe to monthly recurring orders, access digital products (such as courses and e-books), or communicate with us through our online platforms or email marketing channels.

By interacting with or using our website and services, you consent to the practices outlined in this policy. If you disagree with any part of this Privacy Policy, you should discontinue your use of our services immediately.

We reserve the right to update or modify this policy periodically. Any updates will be clearly indicated by changing the effective date at the top of this page.

2. Who We Are (Data Controller)

The entity responsible for managing your personal information is:

Kaloneo Beauty Pty Ltd
ABN: 98 683 546 769
Mailing Address: Gateshead NSW, Australia
Email: hello@kaloneobeauty.com
Website: kaloneobeauty.com

All questions, requests, or inquiries regarding your personal data or this Privacy Policy can be addressed directly to us at hello@kaloneobeauty.com, referencing "Privacy Inquiry" in your email subject line.

3. Definitions

To ensure clarity within this policy, the following definitions apply:

  • Personal Information/Data: Any information relating directly or indirectly to an individual user, such as your name, address, email address, phone number, payment details, or IP address.
  • Processing: Any action involving your personal information, such as collection, storage, use, analysis, sharing, transfer, or deletion.
  • Consent: Your voluntary agreement clearly indicating permission for us to process your personal information for specific purposes.
  • Third Parties: Trusted service providers and partners who support our business, including Shopify (e-commerce), Mailchimp (email marketing), and payment processors (PayPal, Stripe, Afterpay).

4. What Personal Information We Collect

We collect various types of personal information, including:

  • Identity and Contact Information: Your name, email address, phone number, billing/shipping address, and account details when you register on our Shopify-powered website.
  • Payment Information: Collected securely via trusted third-party payment processors like PayPal, Stripe, and Afterpay. We never store your credit or debit card details directly on our servers.
  • Website Interaction Data: Information on how you browse or interact with our website, including products viewed, your shopping cart history, subscription selections, and purchase details.
  • Technical Data: Your IP address, browser type, device identifiers, and website usage patterns collected via cookies and analytics tools.
  • Marketing and Communication Preferences: Your choices about receiving promotional communications through email (managed via Mailchimp), SMS, or other communication channels.

Kaloneo Beauty explicitly does not engage in automated decision-making processes or profiling that could significantly affect your rights or user experience. We do not intentionally collect sensitive information such as medical records or biometric data.

5. How and Why We Use Your Information

We use your personal information exclusively for the following tailored purposes:

  • Managing Your Orders and Subscriptions: To process, fulfill, and deliver your skincare product orders, manage your monthly subscriptions, and communicate with you about your purchases via our Shopify store.
  • Providing Digital Content: To securely deliver digital products like skincare guides, e-books, and online courses you have purchased, ensuring your access and managing your user experience.
  • Marketing and Promotions: To send personalized promotional communications, product updates, exclusive offers, and skincare tips via email (Mailchimp), SMS, or other channels based on your consent.
  • Improving User Experience: To analyze how customers use our website (using tools like Google Analytics), improve our products and services, and provide a more personalized and efficient browsing experience.
  • Customer Support and Communications: To effectively respond to your inquiries, provide customer support, resolve disputes, and communicate essential updates related to our services or your account.
  • Security and Fraud Prevention: To protect our website, prevent fraud, maintain the security of your personal data, and ensure safe transactions.

Your personal data is never processed beyond these clearly stated purposes without your explicit consent.

6. How We Collect Your Personal Information

Your personal information is collected through several clearly defined methods:

  • Direct Interactions: When you create an account on our Shopify-hosted store, make a purchase, subscribe to our services, download digital products, sign up for newsletters via Mailchimp, or communicate with us through forms or email.
  • Automated Technologies: Using cookies, analytics, and tracking technologies to collect technical data automatically when you interact with our website, view our marketing emails, or click on advertisements.
  • Third-Party Integrations: From secure third-party payment processors (PayPal, Stripe, Afterpay) when you place orders; Shopify for e-commerce management; Mailchimp for email marketing campaigns; and Google Analytics for understanding website usage patterns. Each provider adheres to their own robust privacy policies and data security practices.

You have full control over certain data collection methods, including the right to opt-out of marketing communications or manage cookie preferences via your browser settings or our cookie consent tool.

Subscription Data Management:
For subscription-based services, we specifically process your personal information to manage recurring payments, deliver monthly orders, handle subscription renewals, manage your preferences, and facilitate easy cancellation or changes to your subscription. Subscriber data is securely retained throughout the active subscription period and up to 6 years thereafter for administrative or legal purposes.

Digital Product Analytics:
When purchasing or accessing digital products, we collect and analyze usage data to improve content quality, user experience, and personalize your digital interactions. Secure digital delivery methods are employed, and analytics data collected is anonymized or aggregated to ensure privacy.

7. How We Share Your Information

We share your personal information exclusively under these specific, controlled circumstances:

  • Internal Sharing:
    We may share your personal information internally within Kaloneo Beauty Pty Ltd to ensure proper administration, customer support, fulfillment of orders, and management of your subscriptions and accounts. Only employees authorized for specific purposes will access your information.
  • Third-Party Service Providers:
    Your data may be shared securely with trusted third-party providers essential to operating our business, including:
    • Shopify: for managing our e-commerce operations.
    • Mailchimp: for managing email newsletters and promotional campaigns.
    • Payment Processors: PayPal, Stripe, Afterpay for securely handling transactions.
    • Shipping Providers: for delivery of physical products.
    • Google Analytics: for analyzing and improving our website user experience.

These providers maintain secure data processing agreements and strong security measures to protect your personal data, particularly when data transfers occur internationally.

  • Legal Obligations and Government Authorities:
    We may disclose your personal information when required by law or in response to a valid legal request from government or regulatory authorities, provided such disclosure complies with applicable regulations.
  • Business Transfers:
    If Kaloneo Beauty undergoes a merger, acquisition, restructuring, or asset sale, your personal information may be transferred as part of that transaction. We will ensure adequate safeguards remain in place during such transfers.

8. International Data Transfers

While Kaloneo Beauty operates primarily from Australia, the global nature of our business means your personal information may be transferred to and processed by third-party service providers in countries outside Australia. We ensure all international transfers of your personal data adhere to high standards of security, and appropriate contractual safeguards are always in place.

When your personal information is transferred internationally, particularly to providers such as Shopify (Canada and USA), Mailchimp (USA), PayPal (global), Stripe (USA), and Afterpay (Australia and global), we ensure secure data handling aligned with internationally recognized privacy principles and standards

By using our services, you consent to the international transfer of your personal data as described in this Privacy Policy.

9. Data Security Measures

Kaloneo Beauty prioritizes your data security and privacy. We implement rigorous technical, organizational, and physical security measures to protect your personal data from unauthorized access, misuse, accidental loss, or destruction. These measures include:

  • Secure servers and data encryption technology.
  • Secure and encrypted payment processing via trusted providers (PayPal, Stripe, Afterpay).
  • Strict access control measures, restricting data access only to authorized Kaloneo Beauty employees or contractors who require access for operational purposes.
  • Regular review and updating of security practices and technologies.

Despite our rigorous efforts, no data transmission over the internet is completely secure. You are responsible for maintaining the confidentiality of your account credentials and promptly informing us of any suspected unauthorized use or breaches.

10. Retention and Deletion of Your Data

We retain your personal information only as long as necessary for the specific purposes described in this Privacy Policy, or as required by applicable laws and regulations. Generally, your personal data will be retained:

  • For as long as your account with Kaloneo Beauty remains active or as long as required to deliver purchased products or subscription services.
  • For administrative, legal, financial, or tax purposes for up to 6 years following the end of the customer relationship or transaction date.

After the applicable retention periods expire, your personal information will be securely deleted or anonymized. Upon request, we will promptly delete or anonymize your personal data, unless legally obligated to retain it.

11. Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking technologies to improve your browsing experience, personalize content, and analyze website usage and visitor preferences.

  • Types of Cookies We Use:
    • Necessary Cookies: Essential for basic website functions (e.g., user login, secure checkout).
    • Performance and Analytics Cookies: Help us analyze user interaction (Google Analytics) to enhance website performance.
    • Marketing Cookies: Enable targeted marketing campaigns and personalized promotional offers (Mailchimp, Google Analytics).
  • Managing Cookies: You have full control over cookie preferences and can refuse non-essential cookies at any time through your browser settings or our cookie consent tool.
  • Third-Party Cookies: Some cookies are placed by third-party services such as Shopify, Mailchimp, Google Analytics, and social media integrations. These third-party services are subject to their own privacy policies.

Please review our detailed Cookie Policy for more information.

12. Marketing Communications (Email and SMS)

We may send marketing communications to you via email or SMS if you have provided explicit consent to receive these communications. Our marketing efforts typically include:

  • Information about our products, skincare guides, courses, and blog content.
  • Notifications about special offers, discounts, subscription services, or exclusive promotions.

You can opt-out or unsubscribe from receiving marketing communications at any time through:

  • The "unsubscribe" link provided in each email via Mailchimp.
  • Replying "STOP" to SMS marketing messages.
  • Contacting us directly at hello@kaloneobeauty.com.

Opting out of marketing communications will not affect communications related to your orders, subscriptions, or customer service inquiries.

If you submit a request to access, correct, delete, or obtain a copy of your data, we aim to fulfill your request within 30 days. If we require more time, we will inform you of the reason and expected timeframe clearly.

You have the explicit right to request your personal information in a structured, commonly used, and machine-readable format, and request the transfer of your information to another provider if technically feasible.

You can withdraw your consent for processing your data at any time without penalty. Withdrawal of consent will not affect the legality of processing carried out before withdrawal.

13. User Rights Regarding Personal Data

Kaloneo Beauty respects your control over your personal data. You have the right to:

  • Access and request a copy of your personal information held by us.
  • Correct inaccurate or incomplete personal information.
  • Request the deletion or anonymization of your personal information, subject to our legal obligations.
  • Object to, restrict, or withdraw consent for processing certain types of personal information (e.g., marketing communications).
  • Request the transfer of your personal information to another service provider in a structured, common format.

To exercise any of these rights, please contact us at hello@kaloneobeauty.com. We aim to respond to your request within 30 days.

14. Children's Privacy

Kaloneo Beauty does not knowingly collect or solicit personal information from children under 13 (or the age of majority in your jurisdiction). If we become aware that personal data from a child has been collected without appropriate parental or guardian consent, we will immediately take steps to remove that data from our systems.

Parents or guardians believing we may have inadvertently collected personal data about their child are encouraged to contact us immediately at hello@kaloneobeauty.com.

15. Third-Party Links and External Websites

Our website may contain links to third-party websites or services not operated or controlled by us. This includes links provided through our blog or social media profiles.

Please be aware that we are not responsible for the privacy practices or content of external websites or services. We strongly advise reviewing the privacy policies of these third parties before submitting any personal data.

16. Social Media and Third-Party Integrations

Kaloneo Beauty actively engages customers through social media platforms (e.g., Instagram, Facebook) and third-party services such as Shopify and Mailchimp. When interacting with our brand through these platforms:

  • We may process your publicly available social media profile data, comments, and messages for customer service and marketing purposes.
  • Social media platforms may collect information about your interactions with our content and use this information according to their own privacy policies.
  • Shopify manages our online store and transactions securely, while Mailchimp handles our email marketing. Both providers process your data securely under their own comprehensive privacy practices.

We advise reviewing the privacy policies of these platforms separately, as we cannot control or be responsible for their individual privacy practices.

17. User Account Security

When creating an account on our Shopify-powered store, you agree to maintain confidentiality of your login credentials. You must promptly notify us at hello@kaloneobeauty.com if you suspect unauthorized access or use of your account.

You are responsible for:

  • Safeguarding your username and password.
  • Regularly updating your personal information to ensure accuracy and security.
  • Properly logging out of your account, especially on shared devices.

We cannot be held liable for unauthorized access due to compromised or mismanaged login credentials.

18. Data Accuracy and Updates

You have the responsibility to ensure your personal information held by us is accurate, current, and complete. If your personal details change (e.g., email address, shipping information), promptly update your information through your online account or by contacting our customer support directly at hello@kaloneobeauty.com.

We reserve the right to verify any requested updates for accuracy and security purposes before making changes.

19. Data Breach Notification

If we become aware of a data breach affecting your personal information, we will:

  • Promptly investigate the breach to assess the nature and scope.
  • Notify you and any affected users via email with clear information about the breach, potential risks, and our immediate response measures.
  • Take appropriate actions to mitigate and minimize potential harm.
  • Implement additional security protocols to prevent future breaches.

Notifications will be issued as soon as reasonably possible following the detection of a breach.

We will promptly notify you if we become aware of a data breach affecting your personal data. This notification will include detailed information about the breach, the potential risks involved, and our mitigation measures.

20. User Complaints and Inquiries

We are committed to addressing any concerns or complaints you may have regarding our use of your personal information promptly and effectively.

If you have a complaint, question, or concern about this Privacy Policy or our data handling practices, please contact us directly:

  • Email: hello@kaloneobeauty.com
  • Mail: Kaloneo Beauty Pty Ltd, Gateshead NSW, Australia

We aim to respond to your complaint or inquiry within 30 days. We encourage direct communication to efficiently resolve any issues or misunderstandings regarding your data.

21. Privacy for International Users

Kaloneo Beauty’s operations and primary servers are based in Australia, but we proudly serve customers worldwide, including potential expansions into New Zealand, North America, Europe, and other regions.

International users acknowledge:

  • Your personal information will be processed according to the terms outlined in this Privacy Policy, regardless of your location.
  • We maintain robust privacy and data protection standards applicable globally, ensuring consistent protection for all our international customers.
  • When engaging with third-party providers (Shopify, Mailchimp, payment gateways) located in other jurisdictions, your data may be subject to international transfers, which are securely handled and safeguarded under industry-standard data protection measures.

By continuing to use our website and services, international users consent to these data transfers and processing terms.

22. Changes to this Privacy Policy

Kaloneo Beauty reserves the right to periodically update or modify this Privacy Policy in response to changing business practices, technological advances, or regulatory requirements. Whenever changes are made, we will:

  • Clearly display the updated Privacy Policy and revision date at the top of this policy page.
  • Provide prominent notice of significant changes on our website or via direct communication channels, such as email or notifications within your user account.

It is your responsibility to periodically review this policy to stay informed of how we protect your privacy. Continued use of our website and services following an update indicates your acceptance of the revised Privacy Policy.

23. Additional Region-Specific Privacy Disclosures

Australian Users (Privacy Act & APPs)

If you are located in Australia, you have certain specific privacy rights under Australia’s Privacy Act and the Australian Privacy Principles (APPs). These include:

  • The right to access your personal information held by us and request corrections if the information is inaccurate or outdated.
  • The right to request deletion or de-identification of your personal information, subject to our legal obligations.
  • The right to withdraw your consent for the processing of your personal information at any time.
  • The right to lodge a complaint regarding our handling of your personal information with the Office of the Australian Information Commissioner (OAIC).

If you have privacy-related concerns, please contact us first at hello@kaloneobeauty.com. If unresolved, you may contact the OAIC (www.oaic.gov.au).

United States Users (California CCPA & Other State Laws)

For users in the United States, particularly residents of California and other states with specific privacy legislation (including but not limited to California, Colorado, Connecticut, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia), you have additional privacy rights under state-specific laws, such as the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to request disclosure of the categories and specifics of personal data we have collected about you.
  • Right to Delete: You may request the deletion of your personal information that we hold, subject to certain exceptions.
  • Right to Opt-Out of Sale: Kaloneo Beauty explicitly does not sell personal information. Therefore, there is no need to opt out.
  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights.
  • Shine the Light: California residents may request information regarding our disclosure of personal information to third parties for their direct marketing purposes. Kaloneo Beauty does not share personal information with third parties for these purposes.

To exercise any of your privacy rights, please contact us at hello@kaloneobeauty.com. You may also lodge a complaint with your state’s Attorney General or privacy authority.

Canadian Users (PIPEDA)

If you are located in Canada, your personal information is protected under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). Under this act, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Withdraw consent for the processing of your personal information.
  • Be informed about the collection, use, and disclosure of your personal information.

To exercise your rights or if you have any concerns regarding your privacy, contact us directly at hello@kaloneobeauty.com. If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).

Mexican Users (LFPDPPP)

For users residing in Mexico, your privacy rights are protected by Mexico’s Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP). Your rights under this law include:

  • The right to access and review the personal data we collect.
  • The right to request correction or update of inaccurate or incomplete data.
  • The right to object to the processing of your personal data for specific purposes.
  • The right to request deletion or cancellation of your personal data, subject to certain limitations.
  • The right to withdraw consent at any time.

If you wish to exercise these rights, please contact us at hello@kaloneobeauty.com. If your concerns are not adequately resolved, you may file a complaint with Mexico’s National Institute of Transparency, Access to Information, and Protection of Personal Data (INAI) at (www.inai.org.mx).

United Kingdom & European Union Users (GDPR)

For customers located in the United Kingdom and the European Union, your personal information is protected under the General Data Protection Regulation (GDPR) and the UK GDPR. Under these regulations, you have clear rights regarding your personal data:

  • Right to Access: You may request access to your personal data held by us and receive a copy.
  • Right to Rectification: You can request correction of any inaccurate or incomplete personal data we hold.
  • Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: You can ask us to limit how we use your personal data in specific circumstances.
  • Right to Data Portability: You can request your data to be transferred directly to you or another service provider.
  • Right to Object: You have the right to object to certain data processing activities, such as marketing or profiling.
  • Right to Withdraw Consent: If processing is based on consent, you have the right to withdraw consent at any time without affecting lawful processing based on prior consent.

To exercise these rights, please contact us at hello@kaloneobeauty.com. If you have unresolved concerns, you have the right to complain to your local Data Protection Authority (DPA) in your respective EU member state or the Information Commissioner’s Office (ICO) in the UK (www.ico.org.uk).

Other International Jurisdictions

If you reside in other international jurisdictions not explicitly mentioned, Kaloneo Beauty applies the highest global standards in privacy protection consistently. Should your local laws provide additional rights or stricter protections than those outlined here, please contact us directly at hello@kaloneobeauty.com, and we will honor those rights accordingly.

24. Contact Information

If you have any further questions, requests, or need clarification regarding any aspect of this Privacy Policy or your personal information, please reach out directly to us:

Kaloneo Beauty Pty Ltd
ABN: 98 683 546 769
📍 Gateshead NSW, Australia
📧 hello@kaloneobeauty.com
🌍 kaloneobeauty.com

Your privacy matters greatly to us, and we are dedicated to providing clear, transparent, and supportive responses to your inquiries and concerns.

📅 Last Updated: 11th March 2025